Bharu runs prepaid, like buying phone credit: no stored card, no auto-charge, and no binding contract.

Because of that, unused Premium active days are refundable under the terms below.

Remaining unused Premium active days at the time of the request, calculated pro-rata against the total days in the plan purchased.

Payments that failed to verify but were still debited from you — for example an expired QRIS or Virtual Account that still took the funds.

Active days that have already been used.

Promotional credit, voucher codes, or bonus free days.

Accounts suspended for violating the Terms & Conditions, including fraud or network abuse.

Request it from the Help menu in the app, or contact customer support with your registered email or account number.

Include a brief reason for the request so it can be processed faster.

Requests are verified within 2 business days.

Funds are returned to the original payment method (QRIS, e-wallet, Virtual Account) within 3–7 business days, depending on the provider.

Questions about a refund's status can be raised with our Bahasa support team in the app.